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aysha000001/voice_0000
1.172
9.028
7.856
Good afternoon. This is Vandita Shekhar calling from Lakshmi Mutual Services. Am I speaking with mister Wasimik Bol?
aysha000001/voice_0001
11.672
14.828
3.156
Yeah. Speaking. Uh, sorry. Who is this again?
aysha000001/voice_0002
16.672001
28.028
11.356
Sir, I'm calling about your monthly SIP for Lakshmi Blue Chip Fund. Um, the payment for April didn't go through, and it looks like there is a NACH bandit issue, sir.
aysha000001/voice_0003
30.472
36.827999
6.356
Okay. I mean, I didn't get any message or call or anything. So what's the problem exactly?
aysha000001/voice_0004
39.099998
50.327999
11.228
Um, so, sir, it looks like your auto debit mandate got deactivated from the bank's side. So the SIP of one thousand five hundred rupees didn't get deducted on the fifth of April.
aysha000001/voice_0005
53.472
59.028
5.556
Arrey, but I didn't change anything. I've been paying regularly for more than a year na.
aysha000001/voice_0006
60.672001
73.828003
13.156
Yes, sir. Your SIP has been active since March twenty twenty three. But sometimes, uh, you know, banks do deactivate the mandates if there is a KYC issue or just some inactivity.
aysha000001/voice_0007
77.5
86.028
8.528
But I did my KYC just last year only at the Vinayagar branch in Bangalore, and everything was fine till last month.
aysha000001/voice_0008
87.472
97.028
9.556
I get that, sir. So, sir, did you change your bank account recently or close the one that was linked to the SIP?
aysha000001/voice_0009
100.071999
111.828003
11.756
Uh, actually, yes. I closed my old SBI account in March, and I opened a new one in HDFC. But I thought it would, like, update on its own or something.
aysha000001/voice_0010
113.872002
127.928001
14.056
Um. Yes, sir. So that's the thing. Um, your NACH mandate was linked to your SBI account. And once that's closed, the auto debit stops unless a new mandate gets submitted, sir.
aysha000001/voice_0011
130.800003
136.028
5.228
Arey yaar, but nobody told me this. Why didn't I get any warning or alert?
aysha000001/voice_0012
138.399994
147.727997
9.328
Sir, we did send an SMS alert on the twenty eighth of March just before the scheduled debit, sir. Um, maybe it got missed or landed in spam.
aysha000001/voice_0013
150.699997
167.628006
16.927999
Hmm, possible. You know how these promo messages come in bulk, um, Flipkart, Myntra, and all the stuffs? Yes, sir. I totally understand. But not to worry. We can help you to get the SIP reactivated with your new HDFC account, sir.
aysha000001/voice_0014
169.871994
172.628006
2.756
Okay. So what do I need to do now?
aysha000001/voice_0015
174.171997
185.328003
11.156
Okay, sir. So I'll help you submit a fresh NACH mandate either through the app or we can send you a physical form to your address in Rajaji Nagar, sir.
aysha000001/voice_0016
186.671997
191.427994
4.756
Uh, no. No. Better do it online only, madam. Paperwork is too much headache.
aysha000001/voice_0017
193.399994
206.828003
13.428
Sure, sir. So if you have the Lakshmi Mutual app, just open it. Go to the my SIP section and tap on mandate update. It will walk you through the steps.
aysha000001/voice_0018
209.572006
220.227997
10.656
Alright. Um, hang on. I'm opening the app now. Uh, give me a minute. Yes, sir. No rush. Take your time.
aysha000001/voice_0019
222.671997
244.828003
22.156
Okay. Apps open. I see my SIP listed, and, yeah, there's a red mark saying mandate inactive. Right, sir. Now just tap on that. It should show you the option to add your new bank account and esign the mandate using your other OTP, sir.
aysha000001/voice_0020
247.272003
257.027924
9.755938
Okay. Um, it's asking for IFSC and account number. I'm putting in my HDFC details now.
aysha000001/voice_0021
260.872009
268.528015
7.656
Perfect, sir. After that, it will ask for Adar based esign. So just keep your Adar linked mobile handy.
aysha000001/voice_0022
270.171997
288.328003
18.156
Um. Yeah. Yeah. I got the OTP. I'm entering now, and it's done. Awesome, sir. Your new mandate will be active in two working days. After that, your SIP will resume from the next cycle on the fifth of June, sir.
aysha000001/voice_0023
289.872009
295.528015
5.656
Hmm, Okay. But what about, uh, April's SIP? Can I still pay that?
aysha000001/voice_0024
297.171997
305.227997
8.056
Yes, sir. Definitely. You can make a one time payment through the app. Just tap on pay now next to the missed SIP.
aysha000001/voice_0025
307.272003
321.828003
14.556
Alright. It says missed SIP pay one thousand five hundred. Should I go ahead here? Yes, sir. Please go ahead. Once that's done, the units will be allotted within two business days.
aysha000001/voice_0026
325.372009
338.127991
12.756
Okay. Done. Payment successful. Um, can you just confirm it from your side also? Yes, sir. I've got the confirmation on my end too. Thanks for doing that, sir.
aysha000001/voice_0027
339.971985
346.627991
6.656
Okay. Thank you, Anita. You explained everything very well. You're welcome, mister Wasim.
aysha000001/voice_0028
348.872009
357.227997
8.356
Um, is there anything else I can help you with today? Like, maybe check if your if the renewal is due or KYC needs updating.
aysha000001/voice_0029
359.171997
367.727997
8.556
Um, now that you say it, I think my wife's KYC was due last month. Uh, her name is Aarti Yadav.
aysha000001/voice_0030
369.872009
379.127991
9.256
Um, let me quickly check that for you, sir. Yes. Aarti Yadav's KYC is pending verification since the fifteenth of March.
aysha000001/voice_0031
380.471985
386.627991
6.156
Reha, she had some issue with the other biometric at the Seva Kayndraa in Maliswaram.
aysha000001/voice_0032
389.171997
396.627991
7.456
No problem, sir. She can now complete it online through DigiLocker if her other is linked with the PAN and mobile number.
aysha000001/voice_0033
398.872009
411.928009
13.056
Okay. I'll tell how to do it today itself. Great, sir. And just to recap, your new mandate is submitted. Your missed SIP is paid, and we've noted the KYC issue for Aarti Yadav.
aysha000001/voice_0034
413.971985
417.428009
3.456
Yes. Yes. Thank you so much. Really appreciate the help.
aysha000001/voice_0035
418.772003
424.828003
6.056
Always happy to help, sir. Have a great day, and advance wishes for Akshay Tridi if you're celebrating.
aysha000001/voice_0036
426.671997
429.428009
2.756
Oh, yes. Thank you. Same to you, Vandita.
aysha000001/voice_0037
431.471985
439.528015
8.056
Sir, before we end, would you like me to enable SIP alerts on the WhatsApp as well? That way you won't miss any reminders.
aysha000001/voice_0038
441.471985
447.227997
5.756
Yes. Yes. Please do that. I check WhatsApp way more than my SMS nowadays.
aysha000001/voice_0039
449.471985
458.028015
8.556
Alright, sir. I've added your number for WhatsApp alerts, and you start getting payment reminders and SIP status updates there.
aysha000001/voice_0040
461.200012
470.627991
9.428
Superb. And by the way, my cousin, Sajid Maiman, also started a site with through you guys, but he didn't get any welcome kit or anything.
aysha000001/voice_0041
472.671997
479.227997
6.556
Sir, could you just share his registered mobile number or email? I can check his application status here.
aysha000001/voice_0042
481.471985
504.328003
22.856001
Um, his number is nine eight six seven two zero five four three one. Thank you, sir. Just give me a moment. Yeah. Okay. So Sajid Mehmins SIP started on the tenth of April, but looks like his address was marked as incomplete during the courier dispatch.
aysha000001/voice_0043
506.272003
514.728027
8.456
Oh, that must be because he shifted to a PG in Koro Mangalo. And he mentioned something like that, I think.
aysha000001/voice_0044
517.700012
529.427979
11.728
Exactly, sir. So if he can just update his current address in the mobile app or maybe visit our Jayanagar branch, we can resend him the welcome pack.
aysha000001/voice_0045
533.099976
545.828003
12.728
Um, okay. I'll inform him. These young boys, I tell you, they forget half of the things they fill in. Oh, yes. It happens a lot, sir, especially with the first time investors.
aysha000001/voice_0046
548.299988
557.328003
9.028
By the way, one more thing. I saw some notification about something called festival top up SIP. So what's that exactly?
aysha000001/voice_0047
560.200012
574.828003
14.628
Good question, sir. So the festival top up SIP is a new feature we've launched for the Vishnu, Baisakhi, and Akshaya Tritiya season. It lets you increase your SIP by small amounts during, like, festival month, sir.
aysha000001/voice_0048
577.572021
594.927979
17.356001
Oh, nice. So, like, instead of one thousand five hundred, I can make it two thousand for May. Right? Exactly, sir. You can choose any amount above your regular SIP, and the app will even show you, like, the written projections and everything, sir.
aysha000001/voice_0049
596.671997
605.627991
8.956
Sounds good, actually. Bonus came last week, so I can try it for next month. Um, can I set it just for one time?
aysha000001/voice_0050
608.671997
620.028015
11.356
Yes, sir. Absolutely. So you can do a one time top up or even set it to repeat automatically during months like Diwali, Onam, New Year, and that kind of things.
aysha000001/voice_0051
621.771973
628.528015
6.756
Um, I'll set it for June, then go back to normal. Let me just do it while we are on call.
aysha000001/voice_0052
630.599976
640.927979
10.328
Sure, sir. Just head to the SIP dashboard. Click on top up SIP, then select the amount and month and confirm itself.
aysha000001/voice_0053
643.771973
649.828003
6.056
Done. Um, I chose two thousand for June. Um, let's see how that goes.
aysha000001/voice_0054
651.372009
657.528015
6.156
Very good decision, sir. Even small increases, you know, make a big difference in mutual funds over time.
aysha000001/voice_0055
659.771973
669.728027
9.956
Um, by the way, my friend, Kalpana Rao, said she got some cashback for paying her electricity bill on your app. How come I didn't get anything?
aysha000001/voice_0056
673
683.427979
10.428
Um, sir, that was part of the Bharat Bill Pay promotion during the Ugadi week, and it was just for new users making their first term utility payment, sir.
aysha000001/voice_0057
685.271973
699.627991
14.356
Achha, okay. Makes sense. I've been using it since January, so I missed that one na. Yes, sir. But no worries. We've got another cashback offer starting from the fourteenth of May, just before Buda Purnima.
aysha000001/voice_0058
701.372009
705.728027
4.356
Oh, lovely. So what do I need to do to be eligible for that?
aysha000001/voice_0059
707.471985
719.228027
11.756
Sir, just make any two bill payments like electricity, water, or broadband between the fourteenth and twentieth of May, and you'll get a flat fifty rupees cashback. So
aysha000001/voice_0060
723.099976
728.228027
5.128
Superb. So I'll pay my BESCOM and Airtel broadband next week only then.
aysha000001/voice_0061
729.872009
737.127991
7.256
Perfect, sir. Just make sure you use the same mobile number linked to your mutual fund account so it gets tracked properly.
aysha000001/voice_0062
739.471985
747.328003
7.856
Yes. Yes. Same mobile number only I'm using for everything, like IRCTC, other apps, everything linked properly.
aysha000001/voice_0063
749.072021
763.228027
14.156
Very good, sir. That really helps keep things smooth. Also, I can see your tax saver fund will complete three years in February twenty twenty six. Um, do you want me to set a reminder for login completion?
aysha000001/voice_0064
764.971985
771.028015
6.056
Oh, yes. Please set it. Otherwise, I'll forget only and keep thinking my money is stuck somewhere.
aysha000001/voice_0065
772.671997
777.927979
5.256
Done, sir. You'll get a reminder in January twenty twenty six, so you can plan ahead.
aysha000001/voice_0066
780.072021
785.127991
5.056
You people are managing everything so nicely. I'm really impressed, honestly.
aysha000001/voice_0067
786.572021
792.927979
6.356
Thank you so much, sir. We really try to give full support whether it's SIP bill payments or tax planning.
aysha000001/voice_0068
794.872009
806.528015
11.656
Um, one small request. Can you also check if my mother, Mira Pillai's FD code renewed? She's eighty now and not very comfortable with phone apps and all.
aysha000001/voice_0069
808.372009
823.328003
14.956
Certainly, sir. Just a moment. Um, yes. Mira Pillai's FD of one lakh rupees matured on the third of May and was renewed automatically for one year at seven point three percent interest.
aysha000001/voice_0070
827.072021
841.728027
14.656
Oh, very good. I'll let her know. She was worried she missed the date because of the Akshay Tritiya Puja at home. No worries, sir. We've already sent the new deposit receipt to her address in Kotyam by speed boost.
aysha000001/voice_0071
843.771973
855.728027
11.956
That's great. She'll be happy to hear that. Thanks, Vandita. You're really efficient. Thank you, sir. I'm really glad I could help. Would you like to rate this call once we wrap up?
aysha000001/voice_0072
857.771973
861.028015
3.256
Yes. Yes. I'll give you five stars only. Don't worry.
aysha000001/voice_0073
863.599976
869.028015
5.428
Thank you so much, sir. That means a lot. Before we end, is there anything else I can assist you with today?
aysha000001/voice_0074
871.271973
883.728027
12.456
Um, actually, yes. My niece, Nishita Kapoor, she is working in Chennai now, and she's looking to start her first SIP. So can I refer her and get any benefit?
aysha000001/voice_0075
886.799988
899.528015
12.728
Yes, sir. Absolutely. We have a referral program running, and if she invest a minimum of five hundred rupees in any fund using your referral link, both of you will get gift vouchers, sir.
aysha000001/voice_0076
901.171997
904.627991
3.456
Oh, nice. So how do I get that link?
aysha000001/voice_0077
906.471985
917.927979
11.456
Okay, sir. So in the app, just go to Refer and Earn. Tap on invite now, and you can send her the link via WhatsApp or SMS, sir.
aysha000001/voice_0078
920.372009
937.400024
17.028
Oh, okay. Okay. And I'll send it to her today itself as she was planning to start before Rath Yatra next month. Great, sir. And if she invests before the thirteenth of May, you'll both be eligible for the Ratha Yatra special bonus voucher as well, sir.
aysha000001/voice_0079
938.971985
945.328003
6.356
Wow. So many offers. Few people are becoming like Amazon only. Always something's going on.
aysha000001/voice_0080
947.599976
964.528015
16.927999
Oh, we try, sir. So the financial habits should feel as rewarding as shopping ones. Right? Oh, yeah. True. And, by the way, my friend Pruthvi Chauhan said you guys offer gold investment through the app. So is that safe?
aysha000001/voice_0081
967.171997
977.728027
10.556
Yes, sir. We offer digital gold investment in partnership with Safeco, and it's, like, hundred percent backed by physical gold, stored safely in insured vault.
aysha000001/voice_0082
979.799988
983.828003
4.028
So I can buy small amounts also, like five hundred rupees.
aysha000001/voice_0083
986.072021
997.700012
11.628
Exactly, sir. You can start from as low as one hundred rupees, and later, if you want, you can even convert it to jewelry through our tie up with Tanishq and Malabar Gold, sir.
aysha000001/voice_0084
1,000.171997
1,008.728027
8.556
Oh, that's lovely. Akshay Tritya is around the corner, na. Um, I'll try this instead of buying a gold coin this year.
aysha000001/voice_0085
1,010.372009
1,017.728027
7.356
That's a good choice, sir. And you can even gift digital gold through the app with a small personal message and all.
aysha000001/voice_0086
1,019.271973
1,035.328003
16.056
Wow. I didn't know all that. So I'll send some to my sister in Lucknow, and she'll be so surprised, I think. Yes, sir. She'll love it, especially during festival time, and there is no delivery hassle or making charges either.
aysha000001/voice_0087
1,036.671997
1,044.099976
7.427938
Yeah. These jewelers charge so much extra these days, and it's better to invest and convert later if needed. No?
aysha000001/voice_0088
1,045.572021
1,052.099976
6.528
Exactly, sir. Plus, you can check the value anytime. It updates daily just like your mutual funds.
aysha000001/voice_0089
1,055.400024
1,059.527954
4.128
Oh, okay. Okay. I'll do that after this call. Thank you so much.
aysha000001/voice_0090
1,061.900024
1,072.228027
10.328
You're most welcome, sir. And, also, I just noticed your bank card isn't linked yet to your mutual fund folio. Have you linked it with Adar?
aysha000001/voice_0091
1,074.671997
1,078.828003
4.156
Yes. Yes. I linked it on the income tax website in March itself.
aysha000001/voice_0092
1,081.099976
1,088.728027
7.628
Perfect, sir. Then I'll just help you upload it once on your profile so KYC gets fully done across all services.
aysha000001/voice_0093
1,090.171997
1,092.5
2.328
Okay. How do I do that?
aysha000001/voice_0094
1,094.171997
1,106.328003
12.156
Yes, sir. So in the app, go to my profile, then tap on document upload, and you can take a photo or select the PAN card PDF.
aysha000001/voice_0095
1,108.371948
1,110.927979
2.556
Yeah. Done. Just upload it now.
aysha000001/voice_0096
1,112.472046
1,118.427979
5.956
Thank you, sir. Received it. You'll get a confirmation once it's verified usually within twenty four hours.
aysha000001/voice_0097
1,120.972046
1,135.027954
14.056
Great. So now my investment profile is fully set. Right? Yes, sir. Everything's up to date. KYC complete, SIP active, missed payment cleared, and the new mandate is already in process.
aysha000001/voice_0098
1,136.671997
1,141.927979
5.256
Feels good. Yaar. I used to be so scared of all this mutual fun stuff before.
aysha000001/voice_0099
1,143.699951
1,151.628052
7.928
That's totally normal, sir. Most people feel that way initially, but once you get used to it, it becomes, you know, second nature.
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