file_id
stringlengths 22
22
| audio_start
float32 0.27
2.61k
| audio_end
float32 5.33
2.62k
| duration
float32 1.4
25.4
| audio
audioduration (s) 1.4
25.4
| text
stringlengths 15
343
|
|---|---|---|---|---|---|
aysha000001/voice_0000
| 1.172
| 9.028
| 7.856
|
Good afternoon. This is Vandita Shekhar calling from Lakshmi Mutual Services. Am I speaking with mister Wasimik Bol?
|
|
aysha000001/voice_0001
| 11.672
| 14.828
| 3.156
|
Yeah. Speaking. Uh, sorry. Who is this again?
|
|
aysha000001/voice_0002
| 16.672001
| 28.028
| 11.356
|
Sir, I'm calling about your monthly SIP for Lakshmi Blue Chip Fund. Um, the payment for April didn't go through, and it looks like there is a NACH bandit issue, sir.
|
|
aysha000001/voice_0003
| 30.472
| 36.827999
| 6.356
|
Okay. I mean, I didn't get any message or call or anything. So what's the problem exactly?
|
|
aysha000001/voice_0004
| 39.099998
| 50.327999
| 11.228
|
Um, so, sir, it looks like your auto debit mandate got deactivated from the bank's side. So the SIP of one thousand five hundred rupees didn't get deducted on the fifth of April.
|
|
aysha000001/voice_0005
| 53.472
| 59.028
| 5.556
|
Arrey, but I didn't change anything. I've been paying regularly for more than a year na.
|
|
aysha000001/voice_0006
| 60.672001
| 73.828003
| 13.156
|
Yes, sir. Your SIP has been active since March twenty twenty three. But sometimes, uh, you know, banks do deactivate the mandates if there is a KYC issue or just some inactivity.
|
|
aysha000001/voice_0007
| 77.5
| 86.028
| 8.528
|
But I did my KYC just last year only at the Vinayagar branch in Bangalore, and everything was fine till last month.
|
|
aysha000001/voice_0008
| 87.472
| 97.028
| 9.556
|
I get that, sir. So, sir, did you change your bank account recently or close the one that was linked to the SIP?
|
|
aysha000001/voice_0009
| 100.071999
| 111.828003
| 11.756
|
Uh, actually, yes. I closed my old SBI account in March, and I opened a new one in HDFC. But I thought it would, like, update on its own or something.
|
|
aysha000001/voice_0010
| 113.872002
| 127.928001
| 14.056
|
Um. Yes, sir. So that's the thing. Um, your NACH mandate was linked to your SBI account. And once that's closed, the auto debit stops unless a new mandate gets submitted, sir.
|
|
aysha000001/voice_0011
| 130.800003
| 136.028
| 5.228
|
Arey yaar, but nobody told me this. Why didn't I get any warning or alert?
|
|
aysha000001/voice_0012
| 138.399994
| 147.727997
| 9.328
|
Sir, we did send an SMS alert on the twenty eighth of March just before the scheduled debit, sir. Um, maybe it got missed or landed in spam.
|
|
aysha000001/voice_0013
| 150.699997
| 167.628006
| 16.927999
|
Hmm, possible. You know how these promo messages come in bulk, um, Flipkart, Myntra, and all the stuffs? Yes, sir. I totally understand. But not to worry. We can help you to get the SIP reactivated with your new HDFC account, sir.
|
|
aysha000001/voice_0014
| 169.871994
| 172.628006
| 2.756
|
Okay. So what do I need to do now?
|
|
aysha000001/voice_0015
| 174.171997
| 185.328003
| 11.156
|
Okay, sir. So I'll help you submit a fresh NACH mandate either through the app or we can send you a physical form to your address in Rajaji Nagar, sir.
|
|
aysha000001/voice_0016
| 186.671997
| 191.427994
| 4.756
|
Uh, no. No. Better do it online only, madam. Paperwork is too much headache.
|
|
aysha000001/voice_0017
| 193.399994
| 206.828003
| 13.428
|
Sure, sir. So if you have the Lakshmi Mutual app, just open it. Go to the my SIP section and tap on mandate update. It will walk you through the steps.
|
|
aysha000001/voice_0018
| 209.572006
| 220.227997
| 10.656
|
Alright. Um, hang on. I'm opening the app now. Uh, give me a minute. Yes, sir. No rush. Take your time.
|
|
aysha000001/voice_0019
| 222.671997
| 244.828003
| 22.156
|
Okay. Apps open. I see my SIP listed, and, yeah, there's a red mark saying mandate inactive. Right, sir. Now just tap on that. It should show you the option to add your new bank account and esign the mandate using your other OTP, sir.
|
|
aysha000001/voice_0020
| 247.272003
| 257.027924
| 9.755938
|
Okay. Um, it's asking for IFSC and account number. I'm putting in my HDFC details now.
|
|
aysha000001/voice_0021
| 260.872009
| 268.528015
| 7.656
|
Perfect, sir. After that, it will ask for Adar based esign. So just keep your Adar linked mobile handy.
|
|
aysha000001/voice_0022
| 270.171997
| 288.328003
| 18.156
|
Um. Yeah. Yeah. I got the OTP. I'm entering now, and it's done. Awesome, sir. Your new mandate will be active in two working days. After that, your SIP will resume from the next cycle on the fifth of June, sir.
|
|
aysha000001/voice_0023
| 289.872009
| 295.528015
| 5.656
|
Hmm, Okay. But what about, uh, April's SIP? Can I still pay that?
|
|
aysha000001/voice_0024
| 297.171997
| 305.227997
| 8.056
|
Yes, sir. Definitely. You can make a one time payment through the app. Just tap on pay now next to the missed SIP.
|
|
aysha000001/voice_0025
| 307.272003
| 321.828003
| 14.556
|
Alright. It says missed SIP pay one thousand five hundred. Should I go ahead here? Yes, sir. Please go ahead. Once that's done, the units will be allotted within two business days.
|
|
aysha000001/voice_0026
| 325.372009
| 338.127991
| 12.756
|
Okay. Done. Payment successful. Um, can you just confirm it from your side also? Yes, sir. I've got the confirmation on my end too. Thanks for doing that, sir.
|
|
aysha000001/voice_0027
| 339.971985
| 346.627991
| 6.656
|
Okay. Thank you, Anita. You explained everything very well. You're welcome, mister Wasim.
|
|
aysha000001/voice_0028
| 348.872009
| 357.227997
| 8.356
|
Um, is there anything else I can help you with today? Like, maybe check if your if the renewal is due or KYC needs updating.
|
|
aysha000001/voice_0029
| 359.171997
| 367.727997
| 8.556
|
Um, now that you say it, I think my wife's KYC was due last month. Uh, her name is Aarti Yadav.
|
|
aysha000001/voice_0030
| 369.872009
| 379.127991
| 9.256
|
Um, let me quickly check that for you, sir. Yes. Aarti Yadav's KYC is pending verification since the fifteenth of March.
|
|
aysha000001/voice_0031
| 380.471985
| 386.627991
| 6.156
|
Reha, she had some issue with the other biometric at the Seva Kayndraa in Maliswaram.
|
|
aysha000001/voice_0032
| 389.171997
| 396.627991
| 7.456
|
No problem, sir. She can now complete it online through DigiLocker if her other is linked with the PAN and mobile number.
|
|
aysha000001/voice_0033
| 398.872009
| 411.928009
| 13.056
|
Okay. I'll tell how to do it today itself. Great, sir. And just to recap, your new mandate is submitted. Your missed SIP is paid, and we've noted the KYC issue for Aarti Yadav.
|
|
aysha000001/voice_0034
| 413.971985
| 417.428009
| 3.456
|
Yes. Yes. Thank you so much. Really appreciate the help.
|
|
aysha000001/voice_0035
| 418.772003
| 424.828003
| 6.056
|
Always happy to help, sir. Have a great day, and advance wishes for Akshay Tridi if you're celebrating.
|
|
aysha000001/voice_0036
| 426.671997
| 429.428009
| 2.756
|
Oh, yes. Thank you. Same to you, Vandita.
|
|
aysha000001/voice_0037
| 431.471985
| 439.528015
| 8.056
|
Sir, before we end, would you like me to enable SIP alerts on the WhatsApp as well? That way you won't miss any reminders.
|
|
aysha000001/voice_0038
| 441.471985
| 447.227997
| 5.756
|
Yes. Yes. Please do that. I check WhatsApp way more than my SMS nowadays.
|
|
aysha000001/voice_0039
| 449.471985
| 458.028015
| 8.556
|
Alright, sir. I've added your number for WhatsApp alerts, and you start getting payment reminders and SIP status updates there.
|
|
aysha000001/voice_0040
| 461.200012
| 470.627991
| 9.428
|
Superb. And by the way, my cousin, Sajid Maiman, also started a site with through you guys, but he didn't get any welcome kit or anything.
|
|
aysha000001/voice_0041
| 472.671997
| 479.227997
| 6.556
|
Sir, could you just share his registered mobile number or email? I can check his application status here.
|
|
aysha000001/voice_0042
| 481.471985
| 504.328003
| 22.856001
|
Um, his number is nine eight six seven two zero five four three one. Thank you, sir. Just give me a moment. Yeah. Okay. So Sajid Mehmins SIP started on the tenth of April, but looks like his address was marked as incomplete during the courier dispatch.
|
|
aysha000001/voice_0043
| 506.272003
| 514.728027
| 8.456
|
Oh, that must be because he shifted to a PG in Koro Mangalo. And he mentioned something like that, I think.
|
|
aysha000001/voice_0044
| 517.700012
| 529.427979
| 11.728
|
Exactly, sir. So if he can just update his current address in the mobile app or maybe visit our Jayanagar branch, we can resend him the welcome pack.
|
|
aysha000001/voice_0045
| 533.099976
| 545.828003
| 12.728
|
Um, okay. I'll inform him. These young boys, I tell you, they forget half of the things they fill in. Oh, yes. It happens a lot, sir, especially with the first time investors.
|
|
aysha000001/voice_0046
| 548.299988
| 557.328003
| 9.028
|
By the way, one more thing. I saw some notification about something called festival top up SIP. So what's that exactly?
|
|
aysha000001/voice_0047
| 560.200012
| 574.828003
| 14.628
|
Good question, sir. So the festival top up SIP is a new feature we've launched for the Vishnu, Baisakhi, and Akshaya Tritiya season. It lets you increase your SIP by small amounts during, like, festival month, sir.
|
|
aysha000001/voice_0048
| 577.572021
| 594.927979
| 17.356001
|
Oh, nice. So, like, instead of one thousand five hundred, I can make it two thousand for May. Right? Exactly, sir. You can choose any amount above your regular SIP, and the app will even show you, like, the written projections and everything, sir.
|
|
aysha000001/voice_0049
| 596.671997
| 605.627991
| 8.956
|
Sounds good, actually. Bonus came last week, so I can try it for next month. Um, can I set it just for one time?
|
|
aysha000001/voice_0050
| 608.671997
| 620.028015
| 11.356
|
Yes, sir. Absolutely. So you can do a one time top up or even set it to repeat automatically during months like Diwali, Onam, New Year, and that kind of things.
|
|
aysha000001/voice_0051
| 621.771973
| 628.528015
| 6.756
|
Um, I'll set it for June, then go back to normal. Let me just do it while we are on call.
|
|
aysha000001/voice_0052
| 630.599976
| 640.927979
| 10.328
|
Sure, sir. Just head to the SIP dashboard. Click on top up SIP, then select the amount and month and confirm itself.
|
|
aysha000001/voice_0053
| 643.771973
| 649.828003
| 6.056
|
Done. Um, I chose two thousand for June. Um, let's see how that goes.
|
|
aysha000001/voice_0054
| 651.372009
| 657.528015
| 6.156
|
Very good decision, sir. Even small increases, you know, make a big difference in mutual funds over time.
|
|
aysha000001/voice_0055
| 659.771973
| 669.728027
| 9.956
|
Um, by the way, my friend, Kalpana Rao, said she got some cashback for paying her electricity bill on your app. How come I didn't get anything?
|
|
aysha000001/voice_0056
| 673
| 683.427979
| 10.428
|
Um, sir, that was part of the Bharat Bill Pay promotion during the Ugadi week, and it was just for new users making their first term utility payment, sir.
|
|
aysha000001/voice_0057
| 685.271973
| 699.627991
| 14.356
|
Achha, okay. Makes sense. I've been using it since January, so I missed that one na. Yes, sir. But no worries. We've got another cashback offer starting from the fourteenth of May, just before Buda Purnima.
|
|
aysha000001/voice_0058
| 701.372009
| 705.728027
| 4.356
|
Oh, lovely. So what do I need to do to be eligible for that?
|
|
aysha000001/voice_0059
| 707.471985
| 719.228027
| 11.756
|
Sir, just make any two bill payments like electricity, water, or broadband between the fourteenth and twentieth of May, and you'll get a flat fifty rupees cashback. So
|
|
aysha000001/voice_0060
| 723.099976
| 728.228027
| 5.128
|
Superb. So I'll pay my BESCOM and Airtel broadband next week only then.
|
|
aysha000001/voice_0061
| 729.872009
| 737.127991
| 7.256
|
Perfect, sir. Just make sure you use the same mobile number linked to your mutual fund account so it gets tracked properly.
|
|
aysha000001/voice_0062
| 739.471985
| 747.328003
| 7.856
|
Yes. Yes. Same mobile number only I'm using for everything, like IRCTC, other apps, everything linked properly.
|
|
aysha000001/voice_0063
| 749.072021
| 763.228027
| 14.156
|
Very good, sir. That really helps keep things smooth. Also, I can see your tax saver fund will complete three years in February twenty twenty six. Um, do you want me to set a reminder for login completion?
|
|
aysha000001/voice_0064
| 764.971985
| 771.028015
| 6.056
|
Oh, yes. Please set it. Otherwise, I'll forget only and keep thinking my money is stuck somewhere.
|
|
aysha000001/voice_0065
| 772.671997
| 777.927979
| 5.256
|
Done, sir. You'll get a reminder in January twenty twenty six, so you can plan ahead.
|
|
aysha000001/voice_0066
| 780.072021
| 785.127991
| 5.056
|
You people are managing everything so nicely. I'm really impressed, honestly.
|
|
aysha000001/voice_0067
| 786.572021
| 792.927979
| 6.356
|
Thank you so much, sir. We really try to give full support whether it's SIP bill payments or tax planning.
|
|
aysha000001/voice_0068
| 794.872009
| 806.528015
| 11.656
|
Um, one small request. Can you also check if my mother, Mira Pillai's FD code renewed? She's eighty now and not very comfortable with phone apps and all.
|
|
aysha000001/voice_0069
| 808.372009
| 823.328003
| 14.956
|
Certainly, sir. Just a moment. Um, yes. Mira Pillai's FD of one lakh rupees matured on the third of May and was renewed automatically for one year at seven point three percent interest.
|
|
aysha000001/voice_0070
| 827.072021
| 841.728027
| 14.656
|
Oh, very good. I'll let her know. She was worried she missed the date because of the Akshay Tritiya Puja at home. No worries, sir. We've already sent the new deposit receipt to her address in Kotyam by speed boost.
|
|
aysha000001/voice_0071
| 843.771973
| 855.728027
| 11.956
|
That's great. She'll be happy to hear that. Thanks, Vandita. You're really efficient. Thank you, sir. I'm really glad I could help. Would you like to rate this call once we wrap up?
|
|
aysha000001/voice_0072
| 857.771973
| 861.028015
| 3.256
|
Yes. Yes. I'll give you five stars only. Don't worry.
|
|
aysha000001/voice_0073
| 863.599976
| 869.028015
| 5.428
|
Thank you so much, sir. That means a lot. Before we end, is there anything else I can assist you with today?
|
|
aysha000001/voice_0074
| 871.271973
| 883.728027
| 12.456
|
Um, actually, yes. My niece, Nishita Kapoor, she is working in Chennai now, and she's looking to start her first SIP. So can I refer her and get any benefit?
|
|
aysha000001/voice_0075
| 886.799988
| 899.528015
| 12.728
|
Yes, sir. Absolutely. We have a referral program running, and if she invest a minimum of five hundred rupees in any fund using your referral link, both of you will get gift vouchers, sir.
|
|
aysha000001/voice_0076
| 901.171997
| 904.627991
| 3.456
|
Oh, nice. So how do I get that link?
|
|
aysha000001/voice_0077
| 906.471985
| 917.927979
| 11.456
|
Okay, sir. So in the app, just go to Refer and Earn. Tap on invite now, and you can send her the link via WhatsApp or SMS, sir.
|
|
aysha000001/voice_0078
| 920.372009
| 937.400024
| 17.028
|
Oh, okay. Okay. And I'll send it to her today itself as she was planning to start before Rath Yatra next month. Great, sir. And if she invests before the thirteenth of May, you'll both be eligible for the Ratha Yatra special bonus voucher as well, sir.
|
|
aysha000001/voice_0079
| 938.971985
| 945.328003
| 6.356
|
Wow. So many offers. Few people are becoming like Amazon only. Always something's going on.
|
|
aysha000001/voice_0080
| 947.599976
| 964.528015
| 16.927999
|
Oh, we try, sir. So the financial habits should feel as rewarding as shopping ones. Right? Oh, yeah. True. And, by the way, my friend Pruthvi Chauhan said you guys offer gold investment through the app. So is that safe?
|
|
aysha000001/voice_0081
| 967.171997
| 977.728027
| 10.556
|
Yes, sir. We offer digital gold investment in partnership with Safeco, and it's, like, hundred percent backed by physical gold, stored safely in insured vault.
|
|
aysha000001/voice_0082
| 979.799988
| 983.828003
| 4.028
|
So I can buy small amounts also, like five hundred rupees.
|
|
aysha000001/voice_0083
| 986.072021
| 997.700012
| 11.628
|
Exactly, sir. You can start from as low as one hundred rupees, and later, if you want, you can even convert it to jewelry through our tie up with Tanishq and Malabar Gold, sir.
|
|
aysha000001/voice_0084
| 1,000.171997
| 1,008.728027
| 8.556
|
Oh, that's lovely. Akshay Tritya is around the corner, na. Um, I'll try this instead of buying a gold coin this year.
|
|
aysha000001/voice_0085
| 1,010.372009
| 1,017.728027
| 7.356
|
That's a good choice, sir. And you can even gift digital gold through the app with a small personal message and all.
|
|
aysha000001/voice_0086
| 1,019.271973
| 1,035.328003
| 16.056
|
Wow. I didn't know all that. So I'll send some to my sister in Lucknow, and she'll be so surprised, I think. Yes, sir. She'll love it, especially during festival time, and there is no delivery hassle or making charges either.
|
|
aysha000001/voice_0087
| 1,036.671997
| 1,044.099976
| 7.427938
|
Yeah. These jewelers charge so much extra these days, and it's better to invest and convert later if needed. No?
|
|
aysha000001/voice_0088
| 1,045.572021
| 1,052.099976
| 6.528
|
Exactly, sir. Plus, you can check the value anytime. It updates daily just like your mutual funds.
|
|
aysha000001/voice_0089
| 1,055.400024
| 1,059.527954
| 4.128
|
Oh, okay. Okay. I'll do that after this call. Thank you so much.
|
|
aysha000001/voice_0090
| 1,061.900024
| 1,072.228027
| 10.328
|
You're most welcome, sir. And, also, I just noticed your bank card isn't linked yet to your mutual fund folio. Have you linked it with Adar?
|
|
aysha000001/voice_0091
| 1,074.671997
| 1,078.828003
| 4.156
|
Yes. Yes. I linked it on the income tax website in March itself.
|
|
aysha000001/voice_0092
| 1,081.099976
| 1,088.728027
| 7.628
|
Perfect, sir. Then I'll just help you upload it once on your profile so KYC gets fully done across all services.
|
|
aysha000001/voice_0093
| 1,090.171997
| 1,092.5
| 2.328
|
Okay. How do I do that?
|
|
aysha000001/voice_0094
| 1,094.171997
| 1,106.328003
| 12.156
|
Yes, sir. So in the app, go to my profile, then tap on document upload, and you can take a photo or select the PAN card PDF.
|
|
aysha000001/voice_0095
| 1,108.371948
| 1,110.927979
| 2.556
|
Yeah. Done. Just upload it now.
|
|
aysha000001/voice_0096
| 1,112.472046
| 1,118.427979
| 5.956
|
Thank you, sir. Received it. You'll get a confirmation once it's verified usually within twenty four hours.
|
|
aysha000001/voice_0097
| 1,120.972046
| 1,135.027954
| 14.056
|
Great. So now my investment profile is fully set. Right? Yes, sir. Everything's up to date. KYC complete, SIP active, missed payment cleared, and the new mandate is already in process.
|
|
aysha000001/voice_0098
| 1,136.671997
| 1,141.927979
| 5.256
|
Feels good. Yaar. I used to be so scared of all this mutual fun stuff before.
|
|
aysha000001/voice_0099
| 1,143.699951
| 1,151.628052
| 7.928
|
That's totally normal, sir. Most people feel that way initially, but once you get used to it, it becomes, you know, second nature.
|
End of preview. Expand
in Data Studio
README.md exists but content is empty.
- Downloads last month
- 10